Shipping Policy

Thank you for shopping with us! We want to ensure you have the best possible experience receiving your order. Please review our shipping practices and guidelines below.

1. Processing & Production Times

Because several of our items are custom-printed to order, your items require a small amount of time to be crafted before they hit the road.

• Processing & Production Time: Orders are processed and printed within 3–7 business days before they ship.

• Note: Business days do not include weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We utilize trusted carriers to ensure your package arrives safely.

• Domestic Shipping (US): Typically shipped via USPS. Once your order has been processed and shipped, estimated delivery windows generally range from 3–5 business days, depending on your location.

• International Shipping: Typically shipped via DHL. Estimated delivery windows will vary by destination country but generally take 7–21 business days after processing.

3. International Shipping, Customs, & Duties

We are pleased to offer international shipping to select countries.

• Customs and Import Taxes: Please note that international orders may be subject to local import duties, taxes, and customs fees levied by your country’s customs authority. The customer is responsible for all customs duties, taxes, and fees incurred. We cannot predict or control these charges and are not responsible for delays caused by customs processing.

4. Tracking Your Order

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number(s). You can track your package's journey directly through the carrier's website. Please allow 24–48 hours for the tracking information to update.

5. Lost, Stolen, or Damaged Packages

We take great care in packaging your items, but we understand that mishaps can happen during transit.

• Damaged Items: If your item arrives damaged, please contact us within 7 days of delivery. Please include your order number and a photo of the damaged item and packaging so we can resolve this for you as quickly as possible.

• Lost or Stolen Packages: Once a package is marked as "Delivered" by the carrier, we are no longer responsible for it. If your package is missing but marked as delivered, please check with neighbors, look around your property, and contact your local carrier office before reaching out to us.

Questions?

If you have any questions about your order or our shipping policy, please reach out to us via our Contact Page or email us directly at info@yourrecquest.com.